BPO & Call Center Services

Eden Spell Technologies can offer a complete range of Business Process Outsourcing and Call Center services to organizations that require end-to-end management.

Back office Services

Eden Spell Technology can offer a complete range of Back office services to organizations that require end-to-end management. Our focus on excellent operations, with cost efficiency has proven to be of immense value to its rapidly growing client list for their offshore BPO needs.

Data Entry
Accurate input is essential in data entry operation. We believe in providing quality to our clients so a focused quality check is being kept by us on all the data entry function. Customized data entry screens with proper parameters in place result in fewer corrections. Quality checks are done on-line and off-line based on pre-determined comparisons and checks.

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Help Desk Support

We offer off shore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, maintaining quality. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated and highly responsible for bringing resources together to address a problem or other issue.
Remote Receptionist
Remote Receptionist is perhaps the most flexible of Our services. It can include the features of live tele-messaging, order entry, and even our voice mail services. But what makes Remote Receptionist remarkably precious is our skill to transfer the caller to any telephone, anywhere.

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DELIVERING SOLID LASTING SOLUTIONS

Eden Spell Technologies can offer a complete range of BPO  and Call Center Services.

OUTBOUND SERVICES

Eden Spell Technologies always put a great emphasize on the outbound services in order to provide you with efficient and effective output. Appointment setting has been the keystone of generating new business. We provide you with the sales professionals with market intelligence for each appointment.

We at EST train the appointment setters to generate qualified appointments based on the assigned parameters and create point to point route maps designed for each appointment with perfect ease. The appointment setting call center enables the sales representatives to have sales calls with highly qualified prospects. The likelihood of closing a sale gets drastically increased if the consultation with a prospect is done on time over the phone.

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Inbound Customer Services

At Eden Spell Technologies we can offer you Inbound Customer Services which are available to you 24/7 round the year. We will not let you miss your important calls.
Our offshore inbound customer call center will handle your calls efficiently and the way you want them to. We let you concentrate on getting new customers on the board and we will relieve you from taking any extra efforts to retain your current customer-base.

Outsource your headache to us and let us handle the phones for you and experience the increase in satisfaction level of your clients. Whether you want us to answer 100 calls or 10,000 you will find our service to be a professional and cost effective extension of your business.

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QUESTIONS ABOUT YOUR PROJECT ? ASK OUR EXPERTS .

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HOW WE WORK

LET’S WORK TOGETHER

We work as a single united team with market leading firms around the world and give our clients the highest quality advice possible.

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